Legal
Privacy Policy
Last updated: 31 March 2026
This Privacy Policy explains how CertDock collects, uses, stores, and discloses personal information when you use our website and services. We are based in Australia and aim to handle personal information in line with applicable Australian privacy requirements, including the Australian Privacy Principles where they apply.
What we collect
We may collect business contact details, account information, billing information, support communications, and information uploaded to CertDock such as certificate, credential, renewal, and compliance records.
How we use information
We use information to provide and improve CertDock, manage accounts, process billing, respond to enquiries, maintain security, and communicate service updates. We may also use de-identified or aggregated information for analytics and product improvement.
Disclosure and service providers
We may disclose information to trusted service providers who help us operate CertDock, such as hosting, analytics, payment, and customer support providers. We may also disclose information where required by law, to protect our legal rights, or as part of a business restructure or sale.
Storage and security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. However, no platform or transmission method is completely secure, and we cannot guarantee absolute security.
Access and correction
You can request access to personal information we hold about you and ask us to correct inaccurate or outdated information, subject to any legal exceptions.
Cookies and analytics
We may use cookies and similar technologies to understand website usage, improve performance, and support product functionality. You can control cookies through your browser settings, although some features may not work properly if cookies are disabled.
International disclosures
Some of our service providers may store or process information outside Australia. Where this occurs, we take reasonable steps to work with providers that maintain appropriate privacy and security standards.
Contact us
If you have any questions about this Privacy Policy or how we handle personal information, please contact us at support@certdock.io.